430 lines
15 KiB
PHP
430 lines
15 KiB
PHP
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<?php
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// +----------------------------------------------------------------------
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// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2023 https://www.crmeb.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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declare (strict_types=1);
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namespace app\services\wechat;
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use app\services\BaseServices;
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use app\dao\wechat\WechatReplyDao;
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use app\services\kefu\KefuServices;
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use crmeb\exceptions\AdminException;
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use crmeb\services\app\WechatService;
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use crmeb\services\FormBuilder;
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/**
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* Class UserWechatuserServices
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* @package app\services\user
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* @method delete($id, ?string $key = null) 删除
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* @method update($id, array $data, ?string $key = null) 更新数据
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*/
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class WechatReplyServices extends BaseServices
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{
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/**
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* UserWechatuserServices constructor.
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* @param WechatReplyDao $dao
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*/
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public function __construct(WechatReplyDao $dao)
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{
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$this->dao = $dao;
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}
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/**
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* 消息类型
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* @return string[]
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*/
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public function replyType()
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{
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return ['text', 'image', 'news', 'voice'];
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}
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/**
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* 自定义简单查询总数
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* @param array $where
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* @return int
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*/
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public function getCount(array $where): int
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{
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return $this->dao->getCount($where);
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}
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/**
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* 复杂条件搜索列表
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* @param array $where
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* @param string $field
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* @return array
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*/
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public function getWhereUserList(array $where, string $field): array
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{
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[$page, $limit] = $this->getPageValue();
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$list = $this->dao->getListByModel($where, $field, $page, $limit);
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$count = $this->dao->getCountByWhere($where);
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return [$list, $count];
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}
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/**
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* 关注回复
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* @param string $key
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* @return array|\think\Model|null
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getDataByKey(string $key)
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{
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/** @var WechatKeyServices $services */
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$services = app()->make(WechatKeyServices::class);
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$data = $services->getOne(['keys' => $key]);
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$resdata = $this->dao->getOne(['id' => $data['reply_id'] ?? 0]);
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$resdata['data'] = isset($resdata['data']) ? json_decode($resdata['data'], true) : [];
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$resdata['key'] = $key;
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return $resdata;
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}
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/**
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* 保存关键字
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* @param $data
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* @param $id
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* @param $key
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* @param $type
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* @param int $status
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* @return bool
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*/
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public function redact($data, $id, $key, $type, $status = 1)
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{
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$method = 'tidy' . ucfirst($type);
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if ($id == 'undefined') {
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$id = 0;
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}
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if (isset($data['content']) && $data['content'] == '' && isset($data['src']) && $data['src'] == '') $data = $data['list'][0] ?? [];
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try {
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$res = $this->{$method}($data, $id);
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} catch (\Throwable $e) {
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throw new AdminException($e->getMessage());
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}
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if (!$res) return false;
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$arr = [];
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/** @var WechatKeyServices $keyServices */
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$keyServices = app()->make(WechatKeyServices::class);
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$count = $this->dao->getCount(['id' => $id]);
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if ($count) {
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$keyServices->delete($id, 'reply_id');
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$insertData = explode(',', $key);
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foreach ($insertData as $k => $v) {
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$arr[$k]['keys'] = $v;
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$arr[$k]['reply_id'] = $id;
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}
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$res = $this->dao->update($id, ['type' => $type, 'data' => json_encode($res), 'status' => $status], 'id');
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$res1 = $keyServices->saveAll($arr);
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if (!$res || !$res1) {
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throw new AdminException(100006);
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}
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} else {
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$reply = $this->dao->save([
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'type' => $type,
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'data' => json_encode($res),
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'status' => $status,
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]);
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$insertData = explode(',', $key);
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foreach ($insertData as $k => $v) {
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$arr[$k]['keys'] = $v;
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$arr[$k]['reply_id'] = $reply->id;
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}
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$res = $keyServices->saveAll($arr);
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if (!$res) throw new AdminException(100006);
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}
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return true;
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}
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/**
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* 获取所有关键字
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* @param array $where
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* @return array
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*/
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public function getKeyAll($where = array())
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{
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/** @var WechatReplyKeyServices $replyKeyServices */
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$replyKeyServices = app()->make(WechatReplyKeyServices::class);
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$data = $replyKeyServices->getReplyKeyAll($where);
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/** @var WechatKeyServices $keyServices */
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$keyServices = app()->make(WechatKeyServices::class);
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foreach ($data['list'] as &$item) {
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if ($item['data']) $item['data'] = json_decode($item['data'], true);
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switch ($item['type']) {
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case 'text':
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$item['typeName'] = '文字消息';
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break;
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case 'image':
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$item['typeName'] = '图片消息';
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break;
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case 'news':
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$item['typeName'] = '图文消息';
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break;
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case 'voice':
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$item['typeName'] = '声音消息';
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break;
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}
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$keys = $keyServices->getColumn(['reply_id' => $item['id']], 'keys');
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$item['key'] = implode(',', $keys);
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}
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return $data;
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}
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/**
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* 查询一条
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* @param $key
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* @return array|null|\think\Model
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\ModelNotFoundException
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* @throws \think\exception\DbException
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*/
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public function getKeyInfo(int $id)
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{
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$resdata = $this->dao->getOne(['id' => $id]);
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/** @var WechatKeyServices $keyServices */
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$keyServices = app()->make(WechatKeyServices::class);
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$keys = $keyServices->getColumn(['reply_id' => $resdata['id']], 'keys');
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$resdata['data'] = $resdata['data'] ? json_decode($resdata['data'], true) : [];
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$resdata['key'] = implode(',', $keys);
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return $resdata;
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}
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/**
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* 整理文本输入的消息
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* @param $data
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* @param $key
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* @return array|bool
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*/
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public function tidyText($data, $id)
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{
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$res = [];
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if (!isset($data['content']) || $data['content'] == '') {
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throw new AdminException(400706);
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}
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$res['content'] = $data['content'];
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return $res;
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}
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/**
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* 整理图片资源
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* @param $data
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* @param $id
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* @return array|mixed
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function tidyImage($data, $id)
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{
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if (!isset($data['src']) || $data['src'] == '') {
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throw new AdminException(400707);
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}
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$reply = $this->dao->get((int)$id);
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if ($reply) $reply['data'] = json_decode($reply['data'], true);
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if ($reply && isset($reply['data']['src']) && $reply['data']['src'] == $data['src']) {
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$res = $reply['data'];
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} else {
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$res = [];
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//TODO 图片转media
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$res['src'] = $data['src'];
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try {
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$material = WechatService::materialService()->uploadImage(url_to_path($data['src']));
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} catch (\Throwable $e) {
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throw new AdminException(WechatService::getMessage($e->getMessage()));
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}
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$res['media_id'] = $material->media_id;
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$dataEvent = ['type' => 'image', 'media_id' => $material->media_id, 'path' => $res['src'], 'url' => $material->url];
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/** @var WechatMediaServices $mateServices */
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$mateServices = app()->make(WechatMediaServices::class);
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$mateServices->save($dataEvent);
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}
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return $res;
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}
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/**
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* 整理声音资源
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* @param $data
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* @param $id
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* @return array|mixed
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function tidyVoice($data, $id)
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{
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if (!isset($data['src']) || $data['src'] == '') {
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throw new AdminException(400708);
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}
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$reply = $this->dao->get((int)$id);
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if ($reply) $reply['data'] = json_decode($reply['data'], true);
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if ($reply && isset($reply['data']['src']) && $reply['data']['src'] == $data['src']) {
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$res = $reply['data'];
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} else {
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$res = [];
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//TODO 声音转media
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$res['src'] = $data['src'];
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try {
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$material = WechatService::materialService()->uploadVoice(url_to_path($data['src']));
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} catch (\Throwable $e) {
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throw new AdminException(WechatService::getMessage($e->getMessage()));
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}
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$res['media_id'] = $material->media_id;
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$dataEvent = ['media_id' => $material->media_id, 'path' => $res['src'], 'type' => 'voice'];
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/** @var WechatMediaServices $mateServices */
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$mateServices = app()->make(WechatMediaServices::class);
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$mateServices->save($dataEvent);
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}
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return $res;
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}
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/**
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* 整理图文资源
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* @param $data
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* @param $id
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* @return bool
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*/
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public function tidyNews($data, $id = 0)
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{
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// if ($id != 0) {
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// $data = $data['list'][0];
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// }
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if (!count($data)) {
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throw new AdminException(400709);
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}
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$siteUrl = sys_config('site_url');
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if (empty($data['url'])) $data['url'] = $siteUrl . '/pages/extension/news_details/index?id=' . $data['id'];
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if (count($data['image_input'])) $data['image'] = $data['image_input'][0];
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return $data;
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}
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/**
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* 获取关键字
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* @param $key
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* @param string $openId
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* @return array|\EasyWeChat\Message\Image|\EasyWeChat\Message\News|\EasyWeChat\Message\Text|\EasyWeChat\Message\Transfer|\EasyWeChat\Message\Voice
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function reply($key, string $openId = '')
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{
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$res = $this->dao->getKey($key);
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if (empty($res)) {
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/** @var KefuServices $services */
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$services = app()->make(KefuServices::class);
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$services->replyTransferService($key, $openId);
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return WechatService::transfer();
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}
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return $this->replyDataByMessage($res->toArray());
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}
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/**
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* 根据关键字内容返回对应的内容
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* @param array $res
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* @return array|\EasyWeChat\Message\Image|\EasyWeChat\Message\News|\EasyWeChat\Message\Text|\EasyWeChat\Message\Voice
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*/
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public function replyDataByMessage(array $res)
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{
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$res['data'] = json_decode($res['data'], true);
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if ($res['type'] == 'text') {
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return WechatService::textMessage($res['data']['content']);
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} else if ($res['type'] == 'image') {
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return WechatService::imageMessage($res['data']['media_id']);
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} else if ($res['type'] == 'news') {
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$title = $res['data']['title'] ?? '';
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$image = $res['data']['image'] ?? '';
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$description = $res['data']['synopsis'] ?? '';
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$url = $res['data']['url'] ?? '';
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|
|
return WechatService::newsMessage($title, $description, $url, $image);
|
|||
|
|
} else if ($res['type'] == 'voice') {
|
|||
|
|
return WechatService::voiceMessage($res['data']['media_id']);
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/**
|
|||
|
|
* 添加修改客服自动回复表单
|
|||
|
|
* @param int $id
|
|||
|
|
* @return array
|
|||
|
|
* @throws \FormBuilder\Exception\FormBuilderException
|
|||
|
|
* @throws \think\db\exception\DataNotFoundException
|
|||
|
|
* @throws \think\db\exception\DbException
|
|||
|
|
* @throws \think\db\exception\ModelNotFoundException
|
|||
|
|
* @author: 吴汐
|
|||
|
|
* @email: 442384644@qq.com
|
|||
|
|
* @date: 2023/8/3
|
|||
|
|
*/
|
|||
|
|
public function autoReplyForm($id = 0)
|
|||
|
|
{
|
|||
|
|
$replyInfo = [];
|
|||
|
|
if ($id) {
|
|||
|
|
$replyInfo = $this->dao->get($id, ['*'], ['kefuKey']);
|
|||
|
|
$replyInfo['data'] = json_decode($replyInfo['data'], true);
|
|||
|
|
}
|
|||
|
|
$field[] = FormBuilder::input('keys', '关键字', $replyInfo['keys'] ?? '')->col(24)->required();
|
|||
|
|
$field[] = FormBuilder::radio('type', '回复类型', (string)($replyInfo['type'] ?? 'text'))->appendControl('text', [
|
|||
|
|
FormBuilder::input('data', '回复内容', (string)($replyInfo['data']['content'] ?? ''))->required(),
|
|||
|
|
])->appendControl('image', [
|
|||
|
|
FormBuilder::frameImage('data', '回复图片', $this->url(config('app.admin_prefix', 'admin') . '/widget.images/index', ['fodder' => 'data'], true), (string)($replyInfo['data']['src'] ?? ''))->icon('el-icon-picture-outline')->width('950px')->height('560px')->Props(['footer' => false]),
|
|||
|
|
])->options([['label' => '文字消息', 'value' => 'text'], ['label' => '图片消息', 'value' => 'image']]);
|
|||
|
|
$field[] = FormBuilder::radio('status', '状态', $replyInfo['status'] ?? 1)->options([['label' => '开启', 'value' => 1], ['label' => '关闭', 'value' => 0]]);
|
|||
|
|
return create_form('客服自动回复', $field, $this->url('/app/kefu/auto_reply/save/' . $id), 'POST');
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/**
|
|||
|
|
* 保存自动回复
|
|||
|
|
* @param $id
|
|||
|
|
* @param $data
|
|||
|
|
* @return bool
|
|||
|
|
* @author: 吴汐
|
|||
|
|
* @email: 442384644@qq.com
|
|||
|
|
* @date: 2023/8/3
|
|||
|
|
*/
|
|||
|
|
public function autoReplySave($id, $data)
|
|||
|
|
{
|
|||
|
|
if ($id) {
|
|||
|
|
$this->dao->update($id, [
|
|||
|
|
'type' => $data['type'],
|
|||
|
|
'data' => json_encode($data['type'] == 'text' ? ['content' => $data['data']] : ['src' => $data['data']]),
|
|||
|
|
'status' => $data['status'],
|
|||
|
|
]);
|
|||
|
|
$res = app()->make(WechatKeyServices::class)->update(['reply_id' => $id], ['keys' => $data['keys']]);
|
|||
|
|
} else {
|
|||
|
|
$reply = $this->dao->save([
|
|||
|
|
'type' => $data['type'],
|
|||
|
|
'data' => json_encode($data['type'] == 'text' ? ['content' => $data['data']] : ['src' => $data['data']]),
|
|||
|
|
'status' => $data['status'],
|
|||
|
|
]);
|
|||
|
|
$res = app()->make(WechatKeyServices::class)->save([
|
|||
|
|
'reply_id' => $reply->id,
|
|||
|
|
'keys' => $data['keys'],
|
|||
|
|
'key_type' => 1,
|
|||
|
|
]);
|
|||
|
|
}
|
|||
|
|
if (!$res) throw new AdminException(100006);
|
|||
|
|
return true;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/**
|
|||
|
|
* 删除自动回复
|
|||
|
|
* @param $id
|
|||
|
|
* @return bool
|
|||
|
|
* @author: 吴汐
|
|||
|
|
* @email: 442384644@qq.com
|
|||
|
|
* @date: 2023/8/3
|
|||
|
|
*/
|
|||
|
|
public function autoReplyDel($id)
|
|||
|
|
{
|
|||
|
|
$this->dao->delete($id);
|
|||
|
|
app()->make(WechatKeyServices::class)->delete(['reply_id' => $id]);
|
|||
|
|
return true;
|
|||
|
|
}
|
|||
|
|
}
|